About us

Coronavirus (COVID-19) - Patient information

Information and instructions based on color-coded zones

An up-to-date overview of the zones is available on the website of the Federal Public Service Foreign Affairs (see: "you are returning from...”).

Green and orange zones

 

If you are living or staying in a green or orange zone, we ask you to assure yourself at the start of a treatment, examination or visit to the CRG that you do not have a COVID-infection and are at risk for yourself or others (patients and health care staff). 

You can perform this self-check via this link.

If it appears that you are at an increased risk, you should contact your GP.

From a preventive and medical point of view, you (coming from a green or orange zone) are always welcome in the CRG provided you comply with the applicable measures (see below), unless you have a positive COVID test result. In that case, we ask you to comply with the official quarantine rules and to postpone your appointment, examination and treatment and to contact us again afterwards.

Red zone

 

If you live in a red zone, we ask you to assure yourself that you do not have a COVID-infection and are at risk to yourself and our health care staff. An appointment, examination, insemination or transfer of frozen embryos can be carried out unless you have a positive COVID test result or are at an increased risk, which could endanger your health.

For a follicle puncture, you will also be asked to have a PCR test (swab test) carried out on yourself and your partner (if any) 24 up to 72 hours in advance and to bring these results with you on the day of the puncture. If this PCR test is positive in you or your partner if his sperm is used, the embryos will be frozen for later transfer.

If you have stayed in a red zone for more than 48 hours but do not live there, we ask you to comply with the official quarantine rules and to postpone your appointment, examination and treatment and to contact us again afterwards.

You can perform this self-check via this link.

Your treatment at the CRG

 

  • Consultations can take place by telephone or at the CRG. This depends on your own choice,  your attending physician and the nature of your treatment.
  • New patients always have to come tot the CRG for an initial appointment to plan and carry out all the necessary examinations and administrative steps.
  • A treatment, surgery or examination can only start after an appointment with your attending physician and after a counsellor has gone over all appointments and instructions (by phone).
  • All preliminary examinations, blood tests, ultrasound scans, counselling sessions and consultations with the psychologist take place by appointment only. This is in order to maintain optimal distribution and occupancy of the (waiting) areas.
  • We try to treat everyone as quickly and smoothly as possible, in the safest and most optimal conditions.

 

Availability of the CRG services

 

  • Blood samples:
    • By appointment only
    • Daily between 7 a.m. and 8 p.m., during the weekends from 7.30 a.m. to 4 p.m.,
    • Schedule may vary depending on the type of the blood sample
  • Ultrasound scans:
    • By appointment only
    • Daily from 7 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
    • Schedule may vary depending on the type of ultrasound scan
  • Information and appointments through the Contact Center:
    • Every weekday from 8 a.m. to 5.30 p.m.
    • Tel.: +32 2 477 66 99
  • Daily patient monitoring:
    • Weekdays from 10 a.m. to 6 p.m. and on weekends from 10 a.m. to 12 a.m. and 3 p.m. to 4 p.m.
    • Tel.: +32 2 477 88 88
  • The nursing station at the consultations is available daily from 8 a.m. to 8 p.m.

 

General information and instructions

 

  • The CRG follows all measures that are also in force hospital-wide:
    • Social distancing in waiting rooms, at all contacts, appointments and examinations
    • Wearing a mouth mask remains mandatory
    • Only the patient is allowed to be present at the appointment, surgery or procedure:
      • This guideline applies (unfortunately) to all procedures (whether or not under general anaesthesia), embryo transfer, ultrasound and blood sampling
      • In the case of a follicle puncture, the partner must leave the hospital after his sperm sample has been delivered
      • Only for the counselling appointment the patient needs to be present together with the partner
    • New patients always have to come on site to the CRG for a first appointment to plan and perform all necessary examinations and administrative steps. Their partner needs to be present for this appointment