About us

Coronavirus (COVID-19) - Patient information

Changes with effect from 27 October 2020

The current evolution of the COVID pandemic means that we need to introduce the following necessary measures, specifically for the CRG:


 As of 27 October 2020, counselling appointments already booked will be cancelled and new counselling appointments can no longer be booked. This temporary measure is a consequence of the necessary deployment of our staff (midwives and nurses) on Covid wards in view of the ever-increasing admissions and workload in our hospital. We will inform our patients via this website as soon as counselling appointments become possible again. You will be contacted personally regarding your own booking and cancellation. Unfortunately it is not possible to start a first treatment without prior counselling.

General anaesthesia and sedation during a procedure, examination or treatment can no longer be applied. This is because the deployment of anaesthetists is prioritised to the (COVID) intensive services. This means:

  • Your oocyte retrieval (and embryo transfer) can only be performed under local anaesthetic. If this is not an option for you, your treatment will unfortunately have to be postponed or interrupted. You will need to discuss the start of a new treatment with your attending physician.
  • If, as part of your IVF treatment, your partner needs (back-up) surgery under general anaesthetic, the same conditions apply: this procedure may - in agreement with your attending physician - be performed under local anaesthetic. If this is not possible for medical or other reasons, the treatment of both partners will be postponed.
  • Any other planned intervention or examination under general anaesthetic will be postponed. You will be contacted about this by telephone. As soon as this become possible again, you will be contacted by us with a new proposal.
  • For the time being, a limited number of procedures under local anaesthesia remain possible (e.g. hysteroscopy, FNA, ...).

Your treatment at the CRG


As far as consultations and treatments are concerned, we are currently continuing our IVF, FrET and insemination activities. However, we cannot guarantee that this will not change in the light of the evolution of the pandemic and possible new government measures.

In the case of an oocyte retrieval, you will always be asked to have a PCR test (swab test) performed the day before the puncture. This can be done via the hospital's outpatient COVID screening or you can have this test performed externally and bring the results with you on the day of the puncture. If this PCR test is positive, the embryos will be frozen for later transfer.

We ask you to assure yourself at the start of a treatment, examination or visit to the CRG that you do not have a COVID-infection and are at risk for yourself or others (patients and health care staff). You can perform this self-check via this link. If it appears that you are at an increased risk, you should contact your GP.

From a preventive and medical point of view, you are always welcome in the CRG provided you comply with the applicable measures (see below), unless you have a positive COVID test result. In that case, we ask you to comply with the quarantine rules and to postpone your appointment, examination and treatment and to contact us again afterwards.

Consultations can take place by telephone or at the CRG. This depends on your own choice,  your attending physician and the nature of your treatment.

New patients always have to come tot the CRG for an initial appointment to plan and carry out all the necessary examinations and administrative steps.

A treatment or examination can only start after an appointment with your attending physician and after a counsellor has gone over all appointments and instructions (by phone).

All preliminary examinations, blood tests, ultrasound scans and consultations with the psychologist take place by appointment only. This is in order to maintain optimal distribution and occupancy of the (waiting) areas.

We try to treat everyone as quickly and smoothly as possible, in the safest and most optimal conditions.


Availability of the CRG services


  • Blood samples:
    • By appointment only
    • Daily between 7 a.m. and 8 p.m., during the weekends from 7.30 a.m. to 4 p.m.,
    • Schedule may vary depending on the type of the blood sample
  • Ultrasound scans:
    • By appointment only
    • Daily from 7 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.
    • Schedule may vary depending on the type of ultrasound scan
  • Information and appointments through the Contact Center:
    • Every weekday from 8 a.m. to 5.30 p.m.
    • Tel.: +32 2 477 66 99
  • Daily patient monitoring:
    • Weekdays from 10 a.m. to 6 p.m. and on weekends from 10 a.m. to 12 a.m. and 3 p.m. to 4 p.m.
    • Tel.: +32 2 477 88 88
  • The nursing station at the consultations is available daily from 8 a.m. to 8 p.m. The nursing unit 03 is available between 7 a.m. and 6 p.m.


General information and instructions


 The CRG follows all measures that are also in force hospital-wide:

  • Social distancing in waiting rooms, at all contacts, appointments and examinations
  • Wearing a mouth mask remains mandatory
  • Only the patient is allowed to be present at the appointment, surgery or procedure:
    • This guideline applies (unfortunately) to all procedures (whether or not under general anaesthesia), embryo transfer, ultrasound and blood sampling
    • In the case of a follicle puncture, the partner must leave the hospital after his sperm sample has been delivered
  • New patients always have to come on site to the CRG for a first appointment to plan and perform all necessary examinations and administrative steps. Their partner needs to be present for this appointment